The workflow engine for service operations.
Trusted by hundreds of school districts, K12 Insight’s Unified Service Desk transforms how schools deliver service across every department — IT, transportation, facilities, and more — with a single, AI-powered platform built specifically for public education.
Why It Matters
Your community expects seamless, timely service — but most school systems rely on outdated, siloed tools. The result?
Blind spots, inconsistent responses, and decisions based on anecdotes instead of data.
We’ve built the first and only unified service desk for schools:
- Designed from the ground up for K–12 districts
- Powerful enough for enterprise, yet simple enough for every school site
- Evolving alongside AI, technology, and your district’s needs
Modern IT Service & Asset Management
Deliver ITIL-aligned support with an integrated service desk, call center, user portal, knowledge base, and asset management. Gain device-level visibility and streamline SRDs, escalations, and workflows for staff, students, and parents.
Smarter, Faster Transportation Support
From bus delays to lost items, simplify parent access and resolve issues faster. Use AI chatbots, automated routing, and multi-channel tracking to handle everything from routine questions to safety concerns.
Quick, Clear Work Orders That Cut Downtime
Streamline maintenance with fast response times, clear accountability, and real-time visibility. Reduce downtime and create safer, more effective learning spaces.
One Hub for Every Student Support Need
Centralize enrollment, special education, mental health, discipline, and safety-related concerns into a single, trackable system. Improve responsiveness, ensure compliance, and provide consistent care across the district.
Streamlined HR for the Entire Employee Lifecycle
Automate onboarding, manage offboarding, and centralize service delivery related to payroll, grievances, and accommodations. Free your HR teams from repetitive tasks while improving service to every employee.
Proactive Safety and Student Support
Centralize bullying reports, threat assessments, Title IX cases, and mental health referrals into one system that ensures fast response, coordinated action, and full compliance with district policies.
Consistent, Timely Responses on Academic Issues
Centralize and track parent concerns from curriculum questions and grading disputes to program access and instructional quality—ensuring clear, policy-aligned responses across the district.
Unified Service for Every School-Level Issue
Manage parent and student concerns—from academics and behavior to mental health and school climate—in a single, accountable system that equips principals with data to lead effectively.
Transparent, Accountable Service at the Highest Level
Simplify and track high-stakes issues—complaints, policy disputes, equity concerns, and whistleblower reports. Ensure timely escalation, transparency, and a complete record for superintendent and board review.
From small districts to large urban systems, K12 Insight’s Unified Service Desk is helping school leaders modernize service, streamline operations, and build trust with their communities.
Technology That Builds Trust
- AI-powered automation to reduce staff burden and accelerate response times
- Unified dashboards for real-time visibility across all schools and departments
- Omni-channel support: phone, text, web, email, chatbot — even recorded and transcribed calls
- Seamless integrations with SIS, HRIS, Active Directory, and more
- Customizable platform tailored to school needs
- Scales efficiently from small districts to large systems
- Reliable performance with school-friendly pricing
- Supports all departments with consistent experience
- Purpose-built for K-12 education
- Faster response times improve satisfaction
- Reduces staff load with intelligent automation
- Lower operational costs
- Better data, better decisions
- Real-time analytics prove value quickly
INFOGRAPHIC
Building a Customer-Centric Culture
10 ways to build a culture of customer service excellence in your district
Read more
BLOG
The Key to Better Service
Discover how improving efficiency for your key service processes is critical for better service an...
Read more
GUIDES
Customer Service Framework
Get the proven framework for delivering exceptional service to your entire community.
Read more
BLOG
Modernizing Service Delivery with Heart
Learn how Caddo Parish Public Schools (LA) is raising the bar for customer service
Read more
ON-DEMAND WEBINAR
Beyond Break, Fix, Replace
How district tech teams can evolve from reactive tech support to strategic partners fueling operati...
Read more
BLOG
Rebuild Trust through Service Delivery
Read how the superintendent of Kansas City Public Schools (MO) was able to pass its first bon...
Read more
GUIDES
School Transportation Guidebook
Get your guide to building a customer-centric service strategy for your transportation departm...
Read more
Success STORY
Building a Unified Service Experience
Discover how Ithaca City Schools (NY) unified IT, HR, and enrollment services, boosting efficiency...
Read moreJoin the hundreds of districts already building smarter service systems with K12 Insight.
Let us show you what’s possible when every department works together on one platform — with AI-powered tools that build trust and save time.
Service Designed Around Your Customers, Not Your Org Chart
Unified customer-centric service
Onflo's unified service desk is your single source of the truth for service and operational excellence.
Everything you need. Nothing you don’t.
Service Delivery
Interoperability
Automation
Alerts
Benchmarking
Service Delivery
Service for everyone, everywhere, anytime
With Onflo, service flows seamlessly. Customers get answers and staff deliver support efficiently-building trust without barriers.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automation
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Real Results. Meaningful ROI.
ROI from first-year investment in Onflo, growing to 300% in year 3.
Lower wait times and service costs with omnichannel systems
Formidable Features that Empower Your District
Automated ticket triaging, merging, routing, and assignment
Streamlined communications and visibility with one source of truth
Track promised resolution times and satisfaction scores
Reduce risk when the right people have the right access
Equitable and preferred customer access with 13+ languages
Instant answers anytime for the most common questions
Instant insights for smarter decisions. No guesswork.
Surface insights early and address critical issues immediately
Compare. Learn. Improve. Stay ahead with peer insights.
District Partners Love Us
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.
Service Designed Around Your Customers, Not Your Org Chart
Unified customer-centric service
Onflo's unified service desk is your single source of the truth for service and operational excellence.
Everything you need. Nothing you don’t.
Service Delivery
Interoperability
Automation
Alerts
Benchmarking
Service Delivery
Service for everyone, everywhere, anytime
With Onflo, service flows seamlessly. Customers get answers and staff deliver support efficiently-building trust without barriers.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automation
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Real Results. Meaningful ROI.
ROI from first-year investment in Onflo, growing to 300% in year 3.
Lower wait times and service costs with omnichannel systems
Formidable Features that Empower Your District
Automated ticket triaging, merging, routing, and assignment
Streamlined communications and visibility with one source of truth
Track promised resolution times and satisfaction scores
Reduce risk when the right people have the right access
Equitable and preferred customer access with 13+ languages
Instant answers anytime for the most common questions
Instant insights for smarter decisions. No guesswork.
Surface insights early and address critical issues immediately
Compare. Learn. Improve. Stay ahead with peer insights.
District Partners Love Us
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.
Service Designed Around Your Customers, Not Your Org Chart
Unified customer-centric service
Onflo's unified service desk is your single source of the truth for service and operational excellence.
Everything you need. Nothing you don’t.
Service Delivery
Interoperability
Automation
Alerts
Benchmarking
Service Delivery
Service for everyone, everywhere, anytime
With Onflo, service flows seamlessly. Customers get answers and staff deliver support efficiently-building trust without barriers.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automation
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Real Results. Meaningful ROI.
ROI from first-year investment in Onflo, growing to 300% in year 3.
Lower wait times and service costs with omnichannel systems
Formidable Features that Empower Your District
Automated ticket triaging, merging, routing, and assignment
Rules-driven and AI-powered escalation
Automated ticket triaging, routing and assignment
Data
Asset data and service history auto-linked in tickets
Data
Student and parent data auto-linked in tickets
Asset service history accessible within tickets
District Partners Love Us
It's hard to imagine how we could have responded to the surge in questions and requests without it. Onflo simplified our lives, ensured we answered every question, and delighted our parents and staff.
The numbers speak for themselves: Our Phase 1 implementation delivered $1.67 for every dollar invested. As time went on, the results were so compelling, we're now expanding Onflo to IT, HR, and Transportation departments districtwide.
- Director of Student Support & Programs
- Pasco County Schools
Mellisa Musselwhite
Director of Student Support & Programs
Pasco County Schools
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.
Service Designed Around Your Customers, Not Your Org Chart
Unified customer-centric service
Onflo's unified service desk is your single source of the truth for service and operational excellence.
Everything you need. Nothing you don’t.
Service Delivery
Interoperability
Automation
Alerts
Benchmarking
Service Delivery
Service for everyone, everywhere, anytime
With Onflo, service flows seamlessly. Customers get answers and staff deliver support efficiently-building trust without barriers.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automation
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Real Results. Meaningful ROI.
ROI from first-year investment in Onflo, growing to 300% in year 3.
Lower wait times and service costs with omnichannel systems
Formidable Features that Empower Your District
Automated ticket triaging, merging, routing, and assignment
Streamlined communications and visibility with one source of truth
Track promised resolution times and satisfaction scores
Reduce risk when the right people have the right access
Equitable and preferred customer access with 13+ languages
Instant answers anytime for the most common questions
Instant insights for smarter decisions. No guesswork.
Surface insights early and address critical issues immediately
Compare. Learn. Improve. Stay ahead with peer insights.
District Partners Love Us
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.
Service Designed Around Your Customers, Not Your Org Chart
Unified customer-centric service
Onflo's unified service desk is your single source of the truth for service and operational excellence.
Everything you need. Nothing you don’t.
Service Delivery
Interoperability
Automation
Alerts
Benchmarking
Service Delivery
Service for everyone, everywhere, anytime
With Onflo, service flows seamlessly. Customers get answers and staff deliver support efficiently-building trust without barriers.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automation
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Real Results. Meaningful ROI.
ROI from first-year investment in Onflo, growing to 300% in year 3.
Lower wait times and service costs with omnichannel systems
Formidable Features that Empower Your District
Automated ticket triaging, merging, routing, and assignment
Streamlined communications and visibility with one source of truth
Track promised resolution times and satisfaction scores
Reduce risk when the right people have the right access
Equitable and preferred customer access with 13+ languages
Instant answers anytime for the most common questions
Instant insights for smarter decisions. No guesswork.
Surface insights early and address critical issues immediately
Compare. Learn. Improve. Stay ahead with peer insights.
District Partners Love Us
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.
Service Designed Around Your Customers, Not Your Org Chart
Unified customer-centric service
Onflo's unified service desk is your single source of the truth for service and operational excellence.
Everything you need. Nothing you don’t.
Service Delivery
Interoperability
Automation
Alerts
Benchmarking
Service Delivery
Service for everyone, everywhere, anytime
With Onflo, service flows seamlessly. Customers get answers and staff deliver support efficiently-building trust without barriers.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automation
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Real Results. Meaningful ROI.
ROI from first-year investment in Onflo, growing to 300% in year 3.
Lower wait times and service costs with omnichannel systems
Formidable Features that Empower Your District
Automated ticket triaging, merging, routing, and assignment
Streamlined communications and visibility with one source of truth
Track promised resolution times and satisfaction scores
Reduce risk when the right people have the right access
Equitable and preferred customer access with 13+ languages
Instant answers anytime for the most common questions
Instant insights for smarter decisions. No guesswork.
Surface insights early and address critical issues immediately
Compare. Learn. Improve. Stay ahead with peer insights.
District Partners Love Us
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.
Service Designed Around Your Customers, Not Your Org Chart
Unified customer-centric service
Onflo's unified service desk is your single source of the truth for service and operational excellence.
Everything you need. Nothing you don’t.
Service Delivery
Interoperability
Automation
Alerts
Benchmarking
Service Delivery
Service for everyone, everywhere, anytime
With Onflo, service flows seamlessly. Customers get answers and staff deliver support efficiently-building trust without barriers.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automation
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Real Results. Meaningful ROI.
ROI from first-year investment in Onflo, growing to 300% in year 3.
Lower wait times and service costs with omnichannel systems
Formidable Features that Empower Your District
Automated ticket triaging, merging, routing, and assignment
Rules-driven and AI-powered escalation
Automated ticket triaging, routing and assignment
Data
Asset data and service history auto-linked in tickets
Data
Student and parent data auto-linked in tickets
Asset service history accessible within tickets
District Partners Love Us
It's hard to imagine how we could have responded to the surge in questions and requests without it. Onflo simplified our lives, ensured we answered every question, and delighted our parents and staff.
The numbers speak for themselves: Our Phase 1 implementation delivered $1.67 for every dollar invested. As time went on, the results were so compelling, we're now expanding Onflo to IT, HR, and Transportation departments districtwide.
- Director of Student Support & Programs
- Pasco County Schools
Mellisa Musselwhite
Director of Student Support & Programs
Pasco County Schools
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.
Service Designed Around Your Customers, Not Your Org Chart
Unified customer-centric service
Onflo's unified service desk is your single source of the truth for service and operational excellence.
Everything you need. Nothing you don’t.
Service Delivery
Interoperability
Automation
Alerts
Benchmarking
Service Delivery
Service for everyone, everywhere, anytime
With Onflo, service flows seamlessly. Customers get answers and staff deliver support efficiently-building trust without barriers.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automation
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Real Results. Meaningful ROI.
ROI from first-year investment in Onflo, growing to 300% in year 3.
Lower wait times and service costs with omnichannel systems
Formidable Features that Empower Your District
Automated ticket triaging, merging, routing, and assignment
Streamlined communications and visibility with one source of truth
Track promised resolution times and satisfaction scores
Reduce risk when the right people have the right access
Equitable and preferred customer access with 13+ languages
Instant answers anytime for the most common questions
Instant insights for smarter decisions. No guesswork.
Surface insights early and address critical issues immediately
Compare. Learn. Improve. Stay ahead with peer insights.
District Partners Love Us
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.