Unify Your Service Delivery
Fragmented service systems confuse customers. Onflo’s unified, modern service desk meets customer needs across all departments.
Smart Ticket Routing
Automatically assign requests to the right team based on type, urgency, and past patterns—ensuring faster resolution.
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Everything you need. Nothing you don’t.
Automation
Service Delivery
Alerts
Interoperability
Benchmarking
Catalog
Automation
Intelligent Workflow & Automation
With rules engines, integrations, and AI, staff spend less time on busy work and more time making decisions and providing services that only people can deliver.
Service Delivery
Smart Ticket Routing
Automatically assign requests to the right team based on type, urgency, and past patterns—ensuring faster resolution.
Alerts
Real-Time Insights & Reporting
Visual dashboards and custom reports provide instant visibility into trends, bottlenecks, and team performance.
Interoperability
Centralized Communication
Keep all stakeholder conversations in one place—emails, forms, and chats—streamlined and easy to manage.
Benchmarking
Automated Follow-ups
Set up rules to automatically remind staff or escalate tickets that haven’t been responded to on time.
Catalog
Secure Data Handling
Ensure privacy and compliance with encrypted data storage and user-based access controls across all interactions.
Multi-Channel Support
Whether it’s email, chat, forms, or phone, manage all service requests from one platform.
Real Results. Meaningful ROI.
The average number of edtech tools in a district during SY 2023-2024
ROI from first-year investment in Onflo, growing to 300% in year 3.
Replace redundant departmental systems with a single, proven districtwide platform.
Average ticket resolution time before automation
Average ticket resolution time after automation
Cutting 8 minutes per ticket pays back.- 170% in Year 1, 300% in Year 3.
Service Desk Features to Empower Your District
Automated ticket triaging, routing and assignment
Rules-driven and AI-powered escalation
Automated ticket triaging, routing and assignment
Data
Asset data and service history auto-linked in tickets
Data
Student and parent data auto-linked in tickets
Asset service history accessible within tickets
Don’t Take Our Word For It. Listen to Our District Partners.
The numbers speak for themselves: Our Phase 1 implementation delivered $1.67 for every dollar invested with just 12,000 service interactions. By June 2024, we were handling 82,000 service interactions and the ROI has scaled dramatically higher.
- Melissa Musselwhite
- Director of Student Support & Programs
- Pasco County Schools
- Former Superintendent
- Fort Bend ISD (TX)
Onflo is where operational excellence meets a culture of service. Together, we can help your district keep its promise to students, staff, and families every single day.
