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Blog
How school leaders can effectively prioritize resources for the next school year
School leaders are faced with making plans to address countless critical matters in the coming school year — such as managing learning loss and men...
Blog
3 customer service benchmarks every school district should watch
Data by itself is meaningless. If you really want to know how your district is performing relative to its customer service, you need to compare you...
Blog
Only 30% of school districts track these key 3 service metrics
The ways parents and staff feel about your schools can have a big impact on performance. Yet, 70% of districts have no yardstick by which to measur...
Blog
4 key strategies for strong, purposeful school district surveys
If I had to boil my K-12 surveying advice down to just one word, it would be purposeful.
From my experience conducting K-12 research both from wi...
Blog
5 must-have customer service KPIs for every school district
Every school district does customer service. But only 30% of districts measure the impact of these efforts on other strategic areas, such as accele...
Blog
The two most overlooked words in K-12 education
As schools return to in-person learning, school leaders look for quantitative metrics to help measure the impact of customer service.
The phrase cu...
Blog
New Era Surveying: Low survey response rates? Try this.
It’s a well-known fact: Strong survey response rates mean higher quality data.
The lower the response rate, the less likely it is that what you’r...
Blog
K-12 leaders: Let them see you cry
Don’t let them see you cry.
That was one of the first pieces of advice I got when I made the switch from teacher to building principal and then a...
Blog
New Era Surveying: Promotion is key
Surveys are only as successful as their response rates—making a strong promotion plan a critical part of your surveying strategy.
That means payi...