News & Blog
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Blog
What every school CIO should learn from COVID, says former school CIO
Former Oakland and Seattle CIO says COVID is retooling the school experience with a focus on service
When I opened my K-12 technology practice, Tec...
Blog
You care. But does your school community know it?
People don’t care what you know until they know that you care.
That might sound like just a cute bumper sticker about life, but the sentiment is ...
Blog
New Era Surveying: Planning for today, tomorrow, & next year
A good survey is about so much more than collecting data.
When I served as district superintendent of Michigan and later Louisiana, I saw surveyi...
Blog
3 ways COVID is retooling schools — and what to do about it
A meeting of superintendents & HR leaders at the nation’s largest urban district reveals how the school experience has changed - and not just i...
Blog
Supercharge your team’s customer service skills
Maya Angelou put it best when she said, “...people will forget what you said, people will forget what you did, but people will never forget how you...
Blog
No. 1 challenge for teachers & staff during COVID? Not enough time.
New research shows main source of anxiety, frustration and low morale is ‘too much to do and not enough time.’
The list of challenges related to C...
Blog
To survey or not to survey? That shouldn’t be the question.
There are a lot of opinions out there about administering surveys during COVID-19. Some say don’t bother. Others say survey more.
While I can’t...
Blog
School district’s guide to starting the new year off strong
As we approach the end of 2020 and the beginning of another year, this piece of advice from Darla Caughey, Administrative Supervisor of Customer Se...
Blog
[Framework] How to re-open public schools with of a focus on service
The COVID-19 pandemic presented schools with a host of unprecedented challenges, particularly for underserved students and communities.
Teachers w...