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school customer experience
Blog
3 signs of a bad school customer experience
I’ve been around enough K-12 schools as an educator and researcher to get a sense of what school leaders worry about most. There are the day-to-da...
Higher Education
Blog
The secret higher education leaders need to know to combat student attrition
Only 62 percent of students who started college in fall 2017 returned to the same institution in 2018.  That’s according to the National Student C...
school gun violence
Blog
New video: School gun violence doesn’t have to be inevitable
It’s hard to be shocked these days. The overwhelming whirl of news and content and media that flies by everyday leaves us seemingly numb to things...
Blog
Rise to the challenge
For years, we as educators have been asking the wrong question: Are we effectively challenging our students? After all, who would say no to this tr...
K-12 customer experience state departments of education
Blog
How states can lead on K-12 customer experience
It’s hard to believe it’s been nearly four years since the passage of the Every Student Succeeds Act (ESSA). Since the law took effect, state educ...
Hurricane Dorian
Blog
Stay safe and connected during Hurricane Dorian
All of us at K12 Insight are thinking of our southeastern family and friends as we watch the developments of Hurricane Dorian. Times like these ca...
K-2 Customer Experience old school
Blog
Missed opportunities: K-12 leaders are too ‘old school’ about customer service
When it comes to the K-12 customer experience, it’s time to move beyond “old school” thinking. That’s according to Dr. Shelby McIntosh, lead resea...
Labor Day
Blog
This Labor Day weekend, appreciate those who educate our workers
"Teachers teach because they care. Teaching young people is what they do best. It requires long hours, patience, and care." - Horace Mann It’s Labo...
college customer experience
Blog
K12 Insight goes to college
When people think about education, they think teaching and learning. While teaching and learning is critical, a quality educational experience ext...
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In the News
From opinion pieces authored by our district partners to coverage in the top K-12 media outlets, read our latest news and articles.