Because Every Call and Every Minute Counts
A unified desktop with one pane of glass
Onflo boosts call management efficiency. Eliminate tool-switching, reduce wait times, and spend more time helping people (instead of routing calls).
Comprehensive without complexity
Continuity
Ticket Conversion
Agent
Routing
Transcription
Continuity
One conversation, every channel
Centralize voice, email, text, and chat interactions in a single ticketing view (especially for the same inquiry or customer), ensuring seamless continuity and clear follow-up.
Ticket Conversion
From ring to resolution with automatic tracking
Every inbound and outbound call automatically generates or updates a ticket—tracking caller ID, context, and transcripts. Click-to-contact from any ticket, at any point.
Agent
Turn hold music into 24/7 help
Let customers pick from common helpful, self-serve automated options or a human agent—for when empathy and expertise matter most. All with secure authentication.
Routing
No more routing runaround
Quick and efficient caller experiences with custom menus that guide calls to the right person or service with warm or cold transfers.
Transcription
Never miss a detail…or a promise
Focus on the conversation, not notetaking. Recorded calls and searchable transcripts automatically attach to each ticket.
Formidable Features that Empower Your District
District-branded greetings, custom hold music, and optional callback or voicemail routing
Automate call handling based on district hours, early dismissals, closures, and holidays
Route sensitive calls to customized queues with skilled agents to ensure quick and helpful resolutions
Empower supervisors with real-time queue management, call monitoring, listening, and barge-in capabilities
Track key metrics like call volume, wait time, resolution time, and agent performance with custom dashboards and reports
Built-in VoIP softphone gives districts scalable, hardware-free communication that works anywhere
District Partners Love Us
We experienced cost savings, streamlined processes, and established a simplified tech stack.
- Chief Systems Officer
- Indianapolis Public Schools (IN)
Ashley Cowger
Chief Systems Officer
Indianapolis Public Schools (IN)
The impact is remarkable. Phase 1 delivered $1.67 for every $1 invested. By 2024, we were managing nearly 7x more service interactions with even bigger ROI after leveraging Onflo’s workflow and AI automation capabilities.
Building on that success, we launched Onflo’s digital call center and AI chatbot. And we continue to explore further expansion.
- Director of Student Support & Programs
- Pasco County Schools
Melissa Musselwhite
Executive Director of Student Support
Pasco County Schools (FL)
Onflo (formerly Let's Talk) alerted us before the news cameras showed up. That golden hour gave us time to prepare and respond effectively.
We weren't caught flat footed or reactive as we buckled up to manage a national flashpoint. Onflo kept us focused on what matters most.”
- Superintendent (2020-2025)
- Sioux Falls School District (SD)
Dr. Jane Stavem
Superintendent (2020-2025)
Sioux Falls School District (SD)
Onflo is where operational excellence meets a culture of service. Together, we help your district keep its promise to students, staff, and families. Anywhere. Anytime.
