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Webinar Replay

Unlocking the Secrets NPS Tells You About Your District’s Families

In this webinar, K12 Insight discusses the findings from the National Report on the Impact of Parent Satisfaction on School Districts. You'll learn how your district can use Net Promoter Score (NPS) to better understand your families and how they talk about your district.

Meet the Speakers

Krista Coleman
Krista Coleman
Chief Customer Officer K12 Insight
Dr. Kate Shoulders
Senior Director of Research K12 Insight
Topics
20,000–50,000, Communications, Community Engagement, Customer Service, Let's Talk Customer Service Platform, Managed Research, Over 50,000, Superindendent, Under 20,000

Related Resources

National Report on the Impact of Parent Satisfaction on School Districts
News
Parents with the most questions are most likely considering switching schools, national report finds
K12 Insight’s latest report explores the connection between parent satisfaction, communication quality, and student attrition using Net Promoter Sc...
Mother walking with children in front of school
Guide
National Report on the Impact of Parent Satisfaction on School Districts
K12 Insight’s report published in November 2022 examines the connection between parent satisfaction, communication quality, and the likelihood of a...
A father holding his backpack-wearing daughter's hand smiling at one another
Guide
National Report on Parent-School Trust and Engagement
K12 Insight’s inaugural National Report on Parent-School Trust and Engagement analyzes the correlation between school customer service and parent e...